Track Credit Notes

Track Credit Notes

If we have issued you a refund, accepted a product return, or provided a discount on a previously invoiced amount, this is recorded as a Credit Note. You can track these credits and see how they are applied to your future balances directly through the portal.

1. Where to Find Your Credit Notes

To view your current and past credits:

  • On the left-hand navigation sidebar, click on Credit Notes.
  • You will see a list of all credit documents issued to your account, including the Date, Credit Note Number, Status, and the Balance remaining.


2. Understanding Credit Note Statuses

Tracking the status of your credit helps you understand if the money is still available to use:

  • Open: The credit has been issued but has not been used yet. You can apply this amount to your next invoice.
  • Closed: The credit has been fully utilized. This happens when the amount has been applied to an invoice or refunded to you.
  • Void: The credit note has been canceled.


3. How Credits are Applied

Applied to an Invoice

When you have an "Open" credit note, we can apply it to one of your unpaid invoices.

  • To see which invoice a credit was used for, click on a Closed credit note.
  • Look for the Invoices Credited section at the bottom of the document to see the specific invoice number and the date it was applied.

Cash Refund

If we choose to refund the money directly to your card or bank account:

  • The credit note will show a status of Closed.
  • The details will list a Refund entry, showing the date the money was sent back to you.



4. Viewing Your Available Credit Balance

If you want to know exactly how much "store credit" you have left to spend:

  1. Go to the Dashboard (the home screen of your portal).
  2. Look for the Unused Credits widget. This summarizes the total value of all "Open" credit notes currently linked to your profile.
  3. You can also generate a Statement of Accounts from the sidebar to see a running history of how these credits offset your total balance due.

 

5. Frequently Asked Questions

Can I apply a credit note to an invoice myself? Generally, AgriPower manages the application of credits. However, when you go to pay an invoice via the portal, if you have an open credit, the system will often ask if you would like to use your available credits to reduce the total payment amount.

What if a credit note is missing? If you were promised a credit but do not see it in the Credit Notes tab, it may still be in "Draft" status on our end. We recommend contacting Customer Support at support@agripowermanufacturing.com or submitting a Support Request.

Note: Credit notes are not the same as payments. A payment is money you send to AgriPower; a credit note is the value AgriPower assigns back to you. Both will reduce your Total Amount Due.