1. Access the Portal
To access the full suite of
support features, you should have a registered account.
Invitation: You may receive an email
invitation from our team. Click the Join Portal link in that email
to set your password.
Self-Signup: If enabled, you can click Sign
Up on the portal landing page to create an account using your email.
2. How to Sign Up
In the
top-right corner of the page, click the Sign Up button.
Fill in Your Details: On the registration page,
provide the following information:
Full
Name: Enter your name as you would like it to appear on your tickets.
Email
Address: Use your professional or primary email. This will be your
login ID and where you receive ticket updates.
Captcha
Verification: Complete the simple security check to prove you aren't
a robot.
Verify Your Email
To
keep your account secure, we need to verify your identity
Check
your inbox for an email titled "Account Confirmation."
Click
the Confirm Account or Verify link inside the email.
Set
Your Password
Once
you click the verification link, you will be redirected to a page to
create a password.
Choose
a strong password (minimum 8 characters, including a mix of letters and
numbers).
Click Update
or Finish.
3. Troubleshooting Sign-Up Issues
Email already
exists error: This usually means you have previously contacted our
support team via email. In this case, do not "Sign Up." Instead, go
to the Login page and click "Forgot Password?" to set a
password for your existing email record.
The verification link has
expired: For security, verification links expire after a set time. Simply
go back to the sign-up page and re-enter your email to receive a fresh link.