How to create a support request?

How to create a support request?


  1. Sign into your Customer Portal.
  2. Click “Support Request” from the left navigation menu.
  3. Click the blue “Add Ticket” button.
  4. Select the type of request from the “Classification” dropdown list.
  5. Subject: type a descriptive title for your request.
  6. Description: type a detailed message describing the nature of the problem, question, or inquiry.
  7. To attach a file to your request, click the “Choose a File” button, navigate to and select the file you want, then click “Open”.
  8. Click “Add Ticket” at the bottom of the form to submit your request.